TERMS AND CONDITIONS OF SALE
All products sold by Ottica Soprana e Marcato snc and, for end users only (consumers) are covered by a 24-month warranty for conformity defects, pursuant to Legislative Decree 206/2005. To use the warranty, the customer must keep proof of purchase (receipt, invoice, DDT or others). The Customer with the acceptance of the purchase contract acknowledges the assistance modalities in force at the time of the warranty claim.
Some brands offer a guarantee to the end user guaranteeing a quick and professional service. The products returned to Ottica Soprana e Marcato snc must necessarily be accompanied by the relative original packaging and anything else contained in the package defined integral elements of the product (accessories, parts, etc.) and proof of purchase (receipt, invoice, DDT or other ). The lack of any of these elements will make it impossible to accept returns.
Without prejudice to the foregoing, the guarantee will expire if:
The defects are caused by damage due to improper use of the material
The product is repaired / updated by third parties.
The products lack of their original packaging and accessories contained in the package.
The products lack a proof of purchase (receipt, invoice, DDT or others)
The shipping costs of products returned under warranty can be charged to the customer (one way).
AVAILABILITY OF GOODS AND SHIPMENTS
Normally the goods are available within 2/4 working days from the date of the order. The shipment will be by express courier. Ottica Soprana e Marcato snc is not responsible for damages caused during the transport of goods.
The order will be processed after verification of the payment and once shipped, will be delivered within the time specified by the shipping method chosen and depending on the destination of the product.
Upon receipt of the package, the customer must check that the packaging is intact and not cut and / or tampered with.
Otherwise, we ask you not to accept the package in question or to accept with reservation (if provided by the courier responsible for delivery) and to immediately inform us via e-mail.
If you accept a tampered package and if you did not choose insurance at the time of purchase, there is no possibility of making a claim.
RIGHT OF WITHDRAWAL
Sales of products via the Internet are governed by Legislative Decree n. 206/05 (Articles 50 to 68) which regulates the subject of distance contracts, ie carried out outside business premises. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain reimbursement of the expenses incurred.
This right is reserved exclusively for natural persons who make the purchase for purposes unrelated to professional activities (final consumers).
To exercise the right of withdrawal you must send, within 14 working days of receipt of goods, a notice to firstname.lastname@example.org in which it is clearly manifested the desire to withdraw from the contract.
The costs of returning the product are charged to the customer.
The right of withdrawal does NOT apply in cases where:
in the absence or deterioration of the original packaging
The product is missing a proof of purchase (receipt, invoice, DDT or others)
The product lacks the packaging and original accessories contained in the package (accessories, cables, instruction manuals, etc.)
for use and damage to the product that decrease the sales value
PROCEDURE FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
To exercise the right of withdrawal, the Customer must proceed as follows:
communicate via email, no later than 14 working days from receipt of goods, the desire to exercise the right of withdrawal at email@example.com
send, no later than 14 working days from receipt of goods, communication by registered mail with return receipt (at the expense of the customer) of the desire to exercise the right of withdrawal
Within the next 5 working days from the date of receipt of the registered letter, you will be sent the withdrawal authorization number that will identify your practice.
Send the products to be returned to Ottica Soprana e Marcato snc indicating the number assigned on the packaging
The Customer will ship the product carefully packed in the original packaging and complete with every accessory, the instruction manuals and all that was originally contained in addition to the proof of purchase (receipt, invoice, DDT or others)
Once the integrity of the goods has been verified, Ottica Soprana e Marcato snc will proceed by bank transfer or with a coupon available on www.hiframe.it, to the reimbursement relative to the cost of the goods shipped within a maximum 7 working days from the date of