FREQUENTLY ASKED QUESTIONS (FAQ):




How can I place an order?

The order can be submitted in 2 different ways:

directly through www.hiframe.it site registering as "customer" or even as a simple "guest" without registration.




What are the accepted payment methods?

Once you have placed an order you can pay by bank transfer, credit card, Satispay or Paypal.




I'm looking for a particular model of a company that I deal with but I do not see the color I want. Is it possible to order it?

Sure. If the eyewear you are looking for is not on the site www.hiframe.it is not a problem. Send us an email to info@hiframe.it describing the color model (also the measures if necessary) and we will check if present in physical store or if ordered. By dealing with various design brands we are not able to constantly update all the products.



Can I withdraw from my purchase?

Sales of products via the Internet are governed by Legislative Decree n. 206/05 (Articles 50 to 68) which regulates the subject of distance contracts, ie carried out outside business premises. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain the reimbursement of the expenses incurred. This right is reserved exclusively to the natural persons who make the purchase for purposes unrelated to professional activities (final consumers) ).

To exercise the right of withdrawal you must send, within 14 working days of receipt of goods, a notice in which it is clearly manifested the desire to withdraw from the contract. The costs of returning the product are charged to the customer.

For more info see section TERMS AND CONDITIONS OF SALE



How can I order a Gift Card of a different value from those selected?

no problem. Send an email to info@hiframe.it inserting the value of the GIFT CARD you want and we will create it tailored at no additional cost.



How can I get the promotional code?

It must release a written review of a previously purchased product through its private area.



How can I use the promotional code?

During the purchase process there is a special section to enter the promotional code.



How do I know the shipping code for my order?

The day of the departure of the goods from the warehouse we will send by mail the shipping code (tracking number).



I placed an order and I chose to pay the bank transfer, if I send the CRO can you speed up the order?

The CRO code or the copy of the bank can speed up the processing of the order, but before processing the goods we still await the credit to the bank account. As soon as we receive the payment, we send an e-mail notification of receipt.

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